Deposit, cancellation and rescheduling terms

1. Deposit and balance

A 50% deposit is due when you accept your approved quote. The deposit confirms your acceptance of that quote. Event-date and rental-item availability are confirmed separately by LV Party Rental Stuff. The remaining 50% is due 7 calendar days before your event.

2. Deposits are non-refundable

Cancellations must be sent to us in writing by email.

• 14 or more calendar days before your event: your deposit is not refunded, but it may be transferred to a new available date within 12 months of the original event date, using your one date change (section 4).
• Fewer than 14 calendar days before your event: your deposit is not refunded and cannot be transferred.

3. If you have already paid the balance

If you cancel after paying in full, we retain only the 50% deposit. Everything you paid above the deposit is refunded to your original payment method.

4. One date change

You may change your date once in total, at no charge, subject to availability. The new date must fall within 12 months of the original. This single change covers every reason — cancelling and transferring, ordinary rescheduling, or a severe-weather warning. Any further change requires a new quote and a new deposit.

5. Weather

Ordinary heat, wind or rain — and changing your mind — follow section 2. If an official government weather warning makes the event unsafe, you may use your one date change with no additional deposit, subject to availability. LV Party Rental Stuff makes the final decision on whether its equipment can be safely set up and operated.

6. Venue and access

If your venue cancels, permission is not in place, power is unavailable, access is refused, or conditions are unsuitable for setup, this is treated as a customer cancellation under section 2 — unless the cause is LV Party Rental Stuff.

7. If we cancel

If LV Party Rental Stuff cannot fulfil your approved quote, all payments actually received for that quote are refunded to your original payment method.

8. No-show or denied access

If we cannot deliver or set up because you or your venue is unavailable or denies access, payments already made are retained. We will not charge an unpaid balance without your separate authorization.

9. Damage, loss and exceptional cleaning

You are responsible for documented, reasonable repair, replacement or exceptional cleaning costs arising during the rental period. Normal wear is excluded. No further charge is ever made to your card automatically — any amount is documented and either separately authorized by you or invoiced.

10. Unpaid balance

If the remaining 50% is not paid by its due date, we may cancel the booking and retain the deposit.

11. Refunds

Where a refund is due under these terms, it is processed by hand by LV Party Rental Stuff through Stripe and returned to your original payment method. It typically takes 5–10 business days after we process it. This website does not process refunds automatically.

Questions about any of this? Please contact LV Party Rental Stuff before you pay.